Whom else to consider, but EFFRS, the only Authentic Debt Remedial Specialists from 2010!
When you consider the volume of Inbound Calls from disgruntled, dissatisfied Clients who are direly suffering from a Debt-Crisis or related problem, where they are not supported on the standard Customer Service Help Desk, then UAE Banks are not creating an acute awareness that they are there 24/7 to support their Clients, whether default or not!
It is never just about the money, but upholding the Brand that was established on hundreds of millions and still has not evolved to render the absolute Full Debt Remedial Service.
Your Clients face dire issues like:
- Failing Mental Health.
- Uncontrolled Emotional Fear.
- Stress.
- Anxiety.
- Depression.
- Some are close to just giving up!
- Devastating Family situations and breakups of the Family Unit.
- Due to most of the above, they may be Business Individuals, and could possibly recreate new wealth and grow their business after facing a Debt-Crisis, but when all hope is lost, everything is lost!
- No Life-line or listening ear to hear their frustrations in dealing with your Bank, with no solution, for months, possibly years.
There are many situations that force Debtors into unthinkable situations and then when the Client finally connects to an Operator or Representative, the individual is not trained for these kinds of Support, so the Client becomes more despondent!
When you show you care, your Brand is inevitably elevated to the next level of Quality Service Deliverables and if you really show you care, like with this initiative, the possibilities are indescribable. We see a trend to employ such Managers, however, this is probably not the most effective Strategy, because most derive from Collections & Recoveries experience, not Remedial, so there is little or zero tolerance, empathy or support and we know this from experience. When we first launched Debt Remedial in the UAE in 2010, we were instrumental in creating a Strategy for a key UAE Bank to initiate such a Division, however it seems it did not achieve the desired success and that is because the resources are not ‘wired’ for Debt Remedial.
EFFRS has now embarked on this specific Service Deliverable as part of our new Strategy, where any detailed information you can email the CEO, Theda Muller on theda@effrs.com to arrange a meeting to discuss this opportunity.